Shipping

Dispatch / processing times

Please allow 1-3 business days for the warehouse to process and dispatch in-stock orders (may take up to 5 days for larger orders). Once despatched, you will receive a notification to the email you provided on checkout. 

Timings on custom orders will be advised on order. Usual turnaround is 11 business days.

If you haven't received this email after 5 days, please contact help@thecuttingedge.com.au

Delivery timings

Once processed the general delivery timings for metro areas are:

•NSW/VIC/ACT (metro)- 1-3 business days
•QLD/SA (metro) - 2-4 business days
•WA/TAS/FNQ - 5-7 business days
•NT - 5 - 10 business days

*please note, certain regional locations will take up to 12 business days.

*Most packages have ATL (authority to leave) in order to prevent delivery delays.
Please contact help@thecuttingedge.com.au if you haven't received delivery after 12 business days from order despatch notification.

 

Delivery Sizes

Due to the nature of the items we offer, some of the packages delivered can be quite large and heavy.

We do our best to split deliveries into seperate boxes so they are more easily handled. 

Bulk delivery 

Please get in contact if you have a large order and wish it to be delivered bulk on a pallet. (must have forklift on-site to offload)

Pickup

Please contact the team help@thecuttingedge.com.au if you would like to arrange.

Please make sure items are picked up during the warehouse times listed on our contact page.